verificadoThe Toyota Way to Service Excellence: Lean Transformation in Service Organizations
por Jeffrey K. Liker
Sinopsis
Este libro aplica los principios Lean del "Toyota Way" a organizaciones de servicios, utilizando el modelo 4P de Liker para mejorar continuamente los servicios, optimizar las operaciones y aumentar el valor para los clientes a través de casos de estudio en diversas industrias.
Más de Jeffrey K. Liker
Ver autor →Otras obras del mismo autor en el catálogo
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